Chatbox-Digitizing Customer Service

About the Project

The project solution is aimed at digitizing customer service for the Fiji Development Bank. The Chatbot solution is built on the principles of Artificial Intelligence and can be trained to function as level 1 support for FDB customers. The bot will also have in built forms that can assist FDB in lead generation through data capture of interested prospects. The bot can also be integrated with the core banking system at FDB and offer account specific information to authenticated account holders.


Start and End Date


Geographical Focus

Main Beneficiary





Implementing Agency

Contact Person

Yenlin De Silva
Country Cordinator Fiji

Policy Area

PA1. E-commerce Readiness & Strategy Formulation

Strategic Output

1.1. National E-commerce strategies are developed and implemented in FICs, which are built on domestic consensus and inspired by the Regional E-commerce Strategy and Roadmap.


1.1.3 Establish digital economy or E-commerce business associations in all FICs and at regional level to foster collaboration between companies, offer services, and advocate private sector interests on E-commerce

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