Chatbox-Digitizing Customer Service

About the Project

The project solution is aimed at digitizing customer service for the Fiji Development Bank. The Chatbot solution is built on the principles of Artificial Intelligence and can be trained to function as level 1 support for FDB customers. The bot will also have in built forms that can assist FDB in lead generation through data capture of interested prospects. The bot can also be integrated with the core banking system at FDB and offer account specific information to authenticated account holders.

You can find more information on this project here.

 

Start and End Date

October
2022
-
February
2023

Geographical Focus

Fiji

Main Beneficiary

Government

Status

Complete

Budget ($)

Donors

Implementing Agency

Contact Person

Yenlin De Silva
Country Cordinator Fiji

Policy Area

PA5. Electronic Payment Solutions

Strategic Output

5.2. Business-friendly digital payment solutions spearheaded by commercial banks and Mobile Network Operators are integrated in E-commerce ecosystem.

Measures

5.2.2 Partner with the major international banks in the Pacific to improve the quality of digital financial services available to businesses and consumers (internet banking, payment gateways, etc.)

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